Employee Highlight: Michael Cheng, Technical Support Specialist

     Mr. Michael Cheng, Technical Support Specialist for Accenx Technologies, Inc., provides the ongoing eGate, RyTRAK Connection Monitoring, Data Reconciliation, and Data Tracking Support that are necessary to Accenx’s clients.  Michael’s desire to provide quality service shines through by his ability to provide customers all of the deliverables requested (i.e. troubleshooting and documentation, reporting and resolving issues before they escalate).  He has provided quality service to a number of healthcare facilities nationwide, including Baystate Health System, Cambridge Health System, MidMichigan Health System, Lifebridge, and many more.

     As part of the Accenx team for the past six years, Michael has also dedicated his busy schedule to acting as the Office Administrator for the company’s consultants’ needs, and is responsible for the maintenance of the company’s internal servers.

     Prior to joining Accenx Technologies, Michael worked as a System Administrator Assistant for the college campus he attended.  After gathering an abundant amount of knowledge and expertise there, he worked for a large firm, Leach International (built relay for Boeing), where he supported over 100 employees on hardware and software needs as the System Administrator Assistant.  Michael also worked at the AT&T support center and Verizon Internet service as a System Analyst, in which he handled calls nationwide to troubleshoot their internet connections.  Most of his career has been in support of customers and users in troubleshooting skills on hardware, software and network issues.  Michael is also very knowledgeable on server environment with DNS, email and web services.

     Michael’s education credentials include dual Bachelor of Science degrees at California State University of Los Angeles in Computer Information System and Business Finance.   He has been married for the past year and a half, and enjoys spending his free time playing with his pug, Otis.